Shipping, Returns & Refunds

Our main goal is to provide to our customers great value and service. That’s why we provide free shipping worldwide from our warehouses in Asia.

Shipping Overview

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

Shipping Time

Shipping times varies by location

Depending on the location of the item(s) the shipping time varies, as we have multiple warehouses. Our best selling items will be warehouse and ship faster. You'll be given accurate shipping time at the checkout.

Destination

Estimated Shipping Time

Unites States

*7-14 Business days. USPS 5-10 Business days (extra charge)

United Kingdom, Germany & Netherlands

5-10 Business days

Rest of Europe

7-14 Business days.

Canada

7-14 Business Days

Australia, New Zealand

7-14 Business Days

Central and South America

15-30 Business days

Asia

5-10 Business days

Africa

15-30 Business Days

*This doesn’t include our 2-5 day processing time. Max delivery time – 60 business days

Exchange or Return of Goods

All our customers are protected by our buyer protection and refund policy (“Refund Policy“) when you make a purchase through us. If you do not receive your item by the stipulated timeframe in our Refund Policy, we will make a full refund for your purchase. In making a purchase through our store, you agree to the refund policy as set out below. Our full Terms & Conditions are available here. We process refunds in accordance to our refund policy as stated below


Shop with confidence, Buyer Protection covers you. If after 60 business days, from the point of shipping, your item(s) has not been delivered. We would have to presume the item(s) is lost in transit. In this instance, we would refund or resend the product(s). *All shipping times exclude clearance/customs delays While most packages will arrive on time, there may be circumstances and delays that our carriers may experience (natural disasters, holidays, weather, etc) . For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

In making a purchase through our store, you agree to the refund policy as set out below.

Our full Terms & Conditions are available here.

We process refunds in accordance to our refund policy as stated below:

REFUNDS FOR NON-DELIVERY OF ITEMS

1.1 For items shipped using shipping methods promising delivery within less than 20 days, we will issue you a full refund if:

(a) You have not received your item 60 days after the order date*; and

(b) Tracking information indicates non-delivery to the designated address; and

(c) The customer is not responsible for the logistical exceptions.

1.2 For items shipped using shipping methods promising delivery in excess of 20 days, we will issue you a full refund if:

(a) You have not received your item 90 days after the order date; and

(b) Tracking information indicates non-delivery to the designated address; and

(c) The customer is not responsible for the logistical exceptions.

1.3 We will process refunds within 3-4 days after evaluating your request. Please note that it may take between 5 – 10 days for the refund to appear on your card statement.

1.4 Except as determined under Clause 1.1 to 1.4 of this Refund Policy, if the shipped items are confirmed to be lost in transit following an investigation by the shipping carrier, we will issue you a full refund.

1.5 Customer is responsible for entering the correct address at checkout. In the event that the customer is deemed responsible for the delivery failure, we shall extend a courtesy of a reshipment or issue a refund for the total order value, exclusive of the $8.95 shipping fee.

1.6 If our company or the shipping company is deemed responsible for the delivery failure, we shall offer one free re-shipment without any additional charge. A full refund will be granted in the following circumstances:

(a) Tracking information indicates that a delivery failure has occurred; and

(b) The customer is not responsible for the delivery failure(s).

REFUNDS OF ITEMS SIGNIFICANTLY NOT AS DESCRIBED

1.7 In very rare instances where your item arrives badly damaged or significantly not as described, our customer support team will request further information before being able to initiate a refund. This includes photos, pictures, screenshots, product descriptions and other material that we can use to verify that the item has arrived damaged or is significantly not as described.

1.8 To be eligible for reimbursement, a request must be made within 30 days of the delivery date, as indicated by the tracking information.

Our customer service and evaluation teams may, in their sole discretion, take the following course of action:

(a) Provide a full refund if the item arrives badly damaged or is significantly not as described; or

(b) Provide a partial refund if the item is partially damaged during shipment or is not as described; or

(c) Provide no refund.

Please note that we take an objective view when evaluating customer complaints, and our customer evaluation teams reserve the right to make a final decision on the refund amount in accordance with Clause 1.7 of the refund policy. Please understand that we take extra care to ensure that you receive quality items, and we have a stringent process in place to ensure quality checks.

1.9 You agree that a decision made by our customer service and evaluation teams under the Refund Policy shall be final and binding.

LIMITATION ON LIABILITY

2.0 In making a purchase from us, you agree that our total liability to you under any circumstances, shall not exceed the amount paid (inclusive of shipping) for your item.

REFUNDS FOR ORDER CANCELLATIONS

2.1 Except as determined under Clause 1.1 to 1.7 of this Refund & Return Policy, order cancellations after an item has been shipped are strictly non-refundable. If you are not sure about any details of any item in our store, or if you want to make changes to the items in your order or to your personal details, please contact the customer support team before dispatching.

REFUNDS FOR LOST OR STOLEN ITEMS

2.2 Clubs' Spot accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. We do not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen. Clubs' Spot may, at its sole discretion, provide an affidavit in case a replacement is needed.

REFUNDS FOR GIFT CARD

2.3 Gift Card purchases are final and non-refundable, except where otherwise expressly required by law.

If an order is paid by a Gift Card and is later returned and a refund is requested, the amount of the order that was paid by the Gift Card will be returned to the same Gift Card.

REFUNDS FOR FREE GIFTS

2.4 Free gifts included with your order will not be refunded, returned or individually reshipped for any reason.

RETURNS

2.5 If you have any other reason or suggestion that you are not satisfied with the order, please contact our customer service at info@clubsspot.com within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense.

If you need any help with your order, feel free to contact us.

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FAQs

What happens if I don't receive my order?

Under our Refund Policy, we will issue a refund for your item that does not arrive after 60 days (or 90 days depending on your location) from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

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I have entered an incorrect address

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@clubsspot.com. If the address is wrong, we can correct this within 12 hours.

Why I don't see my tracking information?

Please give at least 3-5 days for the tracking information to be updated on the logistics side and be displayed. Do note that the tracking link provided in the email may take time to fully load as the tracking number needs to be tracked across different logistics networks for your country. If you are still not able to see any tracking information, please contact us.

Do I have to pay for customs fees or VAT? (EU customers only)

In view of the new EU VAT regulations that came into force on 1 July 2021, Clubs' Spot will absorb the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.

With that said, customers will still remain responsible for any additional VAT payments in the event that this is requested by the custom authorities for any reason. Please note that we may eventually decide to pass on VAT charges to EU customers in the future, although there are no plans to do so at this time. 

Does each order come with a Tracking Number?

Yes, you will receive a tracking number when we ship out your items for you to track your item in real time. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS, Royal Mail) depending on your country and location.

How would I will receive my Tracking Order

The tracking numbers would be sent via email to the email you used during checkout.

How long does it take to receive a Tracking Number?

It takes approximately 2-5 business days to receive a tracking number for your item. Please note that it may take up to 7 days to receive your tracking number for clothing items, as we will have to tailor the item according to your size selection before shipping them out. For multi-item orders, tracking numbers for all items will only be sent once all the items have been shipped. The tracking numbers will be sent to your email address you used during checkout.

You said Free Shipping. Why do I Have to pay?

We provided free shipping for all orders initially, but free shipping meant that orders were delivered more slowly for smaller items because they went through ordinary mail. In an effort to decrease shipping times and provide tracking across all items, we have introduced a fee for this expedited shipping method that uses a faster service and delivery courier.

Can I cancel or modify my order after payment?

Please note that we generally do not allow order cancellations after payment has been made. You may however request a change in item after placing your order (e.g., if you wanted a pair of pink slippers instead of a white pair). Please contact our customer service immediately using the contact us page before we ship out your items.

My item arrived damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

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